Shumatt Reviews

Shumat.com, also known as SHUMATT, guarantees the lowest prices available for their diesel engine fuel system products. They offer a price match or beat guarantee if an identical product is found elsewhere at a lower price. The website features a variety of products such as diesel injectors, fuel pumps, SCR systems, and common rail test benches. They also provide free 2-3 day shipping on all orders over $100 placed before 4:00 pm PST from Monday to Friday. For substantial orders, specifically those over $300,000, SHUMATT offers on-site guidance to ensure customer satisfaction and support.

Shumat.com, known as SHUMATT, is a provider in the diesel engine fuel system market. The company's popular products include diesel injectors, fuel pumps, SCR systems, and common rail test benches. These are applicable to various brands such as Denso, Bosch, Delphi, Caterpillar, Cummins, and Siemens. SHUMATT also offers injector spare parts, injector control valves, diesel fuel pump spare parts, and tool kits for diesel engine models. The company takes pride in selling high-quality parts from OEM manufacturers and ensures professional technical support, quick shipping, and good after-sales service. With 5 offices worldwide and cooperation with over 200,000 customers globally, SHUMATT is committed to customer satisfaction and provides on-site guidance for substantial orders.

Shumat.com offers a variety of payment methods including PayPal, Western Union, Bank Transfer, and L/C (Letter of Credit). For PayPal payments, a 5% processing fee is added, quoted by PayPal. It's important to ensure that the PayPal account is an authorized member and to provide a detailed delivery address with a telephone number in the PayPal address, as packages are only sent to the PayPal address. For Bank Transfers, they have accounts with HSBC Hong Kong and Bank of China (Hong Kong) Limited. Customers are responsible for all local handling fees and intermediary bank handling fees. The total value received should be the total value in the invoice, indicating all bank processing fees are borne by the buyers.

Shumat.com's return policy allows customers 30 calendar days to return an item from the date it was received. To be eligible for a return, items must be unused and in the same condition that they were received. The shipping policy states that all orders over $100 placed before 4:00 pm PST Monday-Friday will be shipped the same business day for free. However, due to COVID-19, items may require additional delivery time. Shipping is estimated to commence from the date of shipping, not the date of order, and can take longer than expected due to various factors such as invalid address or customs clearance procedures.

Shumat.com provides free 2-3 day shipping for all orders over $100 placed before 4:00 pm PST Monday-Friday. These orders will be shipped the same business day. However, due to the challenges of COVID-19, items may require additional delivery time. Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected due to factors such as an invalid address or customs clearance procedures.

To track an order on Shumat.com, customers should locate their order number and use it to request an update by sending an email to ruby@shumatt.com. If already in possession of a tracking number, it can be entered on the tracking page of the website to check the status. In case the tracking information does not appear, customers are advised to write to ruby@shumatt.com for assistance.

Shumatt ships from Global and it takes 3 - 5 business days for processing. Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected due to invalid address, customs clearance procedures, or other causes.

If your item is defective, damaged, or incorrect, please inspect your order upon reception and contact Shumatt immediately. Shumatt will evaluate the issue and make it right.

To start a return, you can contact Shumatt at ruby@shumat.com. If your return is accepted, Shumatt will send you a return shipping label, as theyll as instructions on how and where to send your package. Items sent back to Shumatt without first requesting a return will not be accepted.

Shumatt offers a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.